To provide comprehensive generalist HR support across key functional areas with a strong focus on recruitment, performance management, compensation, and benefits. This role plays a pivotal part in executing people processes, maintaining data integrity, and ensuring employee experience excellence. The HRO also provides administrative support to the wider HR function, including HR Administration.

Key Duties & Responsibilities
End-to-End Talent Acquisition & Onboarding 

• Manage recruitment for non-executive roles including advertising, screening, coordination of interviews, selection documentation, and offers.

• Collaborate with the HR Manager and Department Heads to validate hiring needs based on the approved structure. Facilitate onboarding logistics including contracts, documentation, welcome sessions, and induction scheduling.

Performance & Probation Process Management

• Coordinate the full performance management lifecycle: probation reviews, mid-year and annual evaluations, and goal tracking.

• Generate reports on completion rates, performance outcomes, and flag concerns to the HRM.

Compensation, Benefits & Workmen’s Compensation

• Maintain employee compensation data and assist with monthly payroll inputs and reconciliations.

• Liaise with external benefits providers, coordinate enrolments/claims, and ensure employee queries are addressed.

• Monitor injury cases and manage the workmen’s compensation process, ensuring timely documentation and coordination with internal stakeholders and insurers.

• Assist in job documentation maintenance and support job evaluation, market benchmarking, or reclassification exercises as guided by the HRM.

Industrial Relations

• Support grievance and disciplinary processes, including preparing documentation, coordinating meetings, and ensuring compliance with company policy and labour laws.

• Maintain accurate and confidential records of disciplinary actions, investigations, and outcomes for reporting and follow-up.

• Provide guidance to supervisors and employees on disciplinary procedures, attendance management, and workplace standards.

HR Systems, Data, Reports & Records Management

• Ensure HR records (digital and physical) are accurately maintained, with oversight for data integrity, secure access control, timely updates, and compliance with all applicable legal and regulatory requirements.

• Prepare and update standard HR reports including headcount, turnover, absenteeism, and workforce demographics.

• Assist with compliance and audit preparation.

Training Logistics & Execution Support

• Coordinate training calendars, session scheduling, and logistics.

• Track attendance, maintain records, and liaise with external training providers.

HR Operations & Documentation Support

• Draft HR correspondence (confirmations, transfers, status changes, exits) for HRM approval.

• Support employee queries related to HR systems, policies, and entitlements.

• Assist in executing HR initiatives and events.

Health, Safety & Environment (HSE) Support

• Collaborate with the HSE team to ensure relevant employee communications and onboarding include key safety protocols.

• Support documentation and reporting related to HSE incidents from a people and process perspective.

Qualifications & Experience required

• Bachelor’s degree in Human Resource Management, Business Administration, or a related field (required). 

• Minimum of four (4) years’ experience in HR operations or generalist support, with exposure to benefits coordination. 

• Solid knowledge of Trinidad & Tobago labour legislation, HR software, and fundamentals of HSE coordination.

Skills & knowledge required

• Strong planning and coordination skills for seamless HR process delivery.

• Excellent written communication and documentation abilities.

• Technically sound in recruitment, data reporting, and HR record-keeping

• Confidential, accurate, and highly responsive to stakeholder needs.

• Good time management skills.

• Strong ethical judgment, objectivity, and confidentiality

• Proven ability to handle sensitive and confidential information with integrity.

• Knowledge of HSE policy basics and workmen’s compensation protocol

• Ability to manage competing priorities and operate with integrity

• Experience with HR software systems (e.g., HRIS) and proficiency in Microsoft Office.

• Strong ethical judgment, objectivity, and confidentiality

• Proven ability to handle sensitive and confidential information with integrity.

• Knowledge of HSE policy basics and workmen’s compensation protocol

• Ability to manage competing priorities and operate with integrity

• Experience with HR software systems (e.g., HRIS) and proficiency in Microsoft Office.