IT Technician

Company: Kaizen Environmental Services (Trinidad) Limited
Location: Trinidad
Department: Information Technology

About the Role

Are you a tech-savvy problem solver with a passion for keeping systems running smoothly? Join our team as an IT Technician, where you'll play a key role in maintaining operational efficiency and supporting our IT infrastructure.

Key Functions:

·       Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networking.

·       Install, configure, and troubleshoot computer hardware, software and maintain networking equipment, including routers, switches, and wireless access points.

·       Assist in the setup and maintenance of servers, networks, and telecommunications systems.

·       Diagnose and resolve network issues efficiently, including connectivity problems, bandwidth constraints, and latency issues.

·       Respond promptly to service requests and ensure timely resolution of IT issues to minimize downtime and disruptions.

·       Document IT procedures, configurations, and troubleshooting steps to maintain accurate records and facilitate knowledge sharing.

·       Collaborate with IT team to implement and maintain security measures to protect company data and systems.

·       Provide basic training and guidance to users on IT systems and applications.

·       Assist in the procurement of IT equipment and software, ensuring compliance with company policies and budget constraints.

·       Stay updated on emerging technologies and industry trends to contribute ideas for continuous improvement of IT infrastructure and processes.

Knowledge and Skills:

·       Technical Proficiency: Proficiency in troubleshooting hardware, software, and network issues, including desktops, laptops, printers, operating systems, and basic networking components.

·       Experience with remote support tools and techniques for troubleshooting issues remotely and providing technical assistance to end-users.

·       Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently and effectively.

·       Excellent customer service skills, including the ability to communicate technical information clearly and concisely to non-technical users, and to provide support in a professional and courteous manner.

·       Ability to quickly learn and adapt to new technologies, processes, and procedures in a fast-paced environment.

·       Collaborative mindset and the ability to work effectively as part of a team, including sharing knowledge, assisting colleagues, and contributing to team goals and projects.

·       Strong organizational and time management skills, including the ability to prioritize tasks, manage workload efficiently, and meet deadlines.

·       Diligence in ensuring accuracy and thoroughness in troubleshooting, documentation, and following standard procedures

·       Commitment to maintaining confidentiality, integrity, and professionalism in all interactions with colleagues and end-users.

·       Excellent communication skills both written and oral

·       Willingness to work a flexible schedule.

Education and Experience:

·       Higher Diploma in Information Technology, Computer Engineering, or equivalent; relevant certifications (e.g., CompTIA A+, Network+).

·       2-3 years of experience in IT support, networking, or computer repair

·       Solid understanding of computer hardware, operating systems (Windows, Linux), and software applications

·       Proficiency in troubleshooting network connectivity issues, TCP/IP, DNS, DHCP, and VPN technologies

·       Experience with hardware repair and replacement, including diagnosing and replacing faulty components

·       Strong communication and interpersonal skills, with the ability to effectively interact with end-users of varying technical backgrounds

·       Ability to work independently and as part of a team in a fast-paced environment

·       Willingness to learn and adapt to new technologies and methodologies

·       Valid Driver’s License and proper working vehicle.