JOB SUMMARY:      The IT Technician will be responsible for maintaining and liaising with relevant suppliers to ensure optimum performance of all IT operating systems.

1.       Essential Duties and Responsibilities include but are not limited to:

a)         Installing and configuring computer hardware operating systems and applications;

b)         Conducts bi-yearly service of all systems company wide.

c)         Hardware Inventory Management.  (to update quarterly or as needed and submit to Technical Coordinator)

d)         Ensures that all operating systems are up to date and compatible.

e)         Monitors all UPS (Uninterruptable Power Supply) systems; conducting electrical safety checks on computer equipment

f)          Coaching staff through a series of actions, either face to face or via telephone to help set up systems or resolve issues;

g)         Troubleshooting/ improving system and network problems and diagnosing and solving hardware or software faults;

h)         Submitting reports on problems and required solutions and when the tasks have been completed.

i)          Replacing parts as required;

j)          Providing support, including procedural documentation and relevant reports;

k)         Following diagrams and written instructions to repair faults or set up systems;

l)          Supporting the roll-out of new applications;

m)       Setting up new users' accounts and profiles and dealing with password issues;

n)         Responding within agreed time limits to call-outs;

o)         Working continuously on a task until completion (or referral to third parties, if appropriate);

p)         Prioritising and managing many open cases at one time;

q)         Testing and evaluating new technology;

r)          Conducting daily review of network systems and connectivity

s)         Preparing weekly reports of systems that receive service or maintenance and all call outs

t)          Training of Staff on use/troubleshooting of all systems

u)         Liaising with all selected outsource service providers (IT Related) to ensure all IT matters are resolved in a timely manner.

v)         Reviews and Assists with all IP addressable Terminals

1.     QUALIFICATIONS AND EXPERIENCE

1.       QUALIFICATIONS AND EXPERIENCE

a)         BSc (Hons) Degree Computers and Information Systems

b)        1-2 years’ experience with Retail Management System

c)         Experience in check point security gates will be an asset

d)        Network + certificate required

e)         Competent with Operating systems (Windows, Unix, MAC OS and Linux)

f)         Must own a Vehicle

1.       SKILLS AND COMPETENCIES:

a)       Strong troubleshooting and problem-solving abilities.

b)      Knowledge of computer hardware, software and operating systems.

c)       Proficiency in Windows, Microsoft 365 and other relevant applications.

d)      Basic knowledge of networking, including LAN, Wi-Fi, routers and switches.

e)       Ability to install, configure, maintain and repair computers and IT equipment.

f)       Knowledge of cybersecurity practices, antivirus software and data protection.

g)      Familiarity with printers, scanners, servers and peripheral devices.

h)      Ability to diagnose and resolve hardware and software issues. 

2.       PORSONAL QUALITIES:

a)       Excellent analytical and critical-thinking skills.

b)      Strong communication and interpersonal skills.

c)       Good customer service skills and a professional attitude.

d)      Patience and the ability to assist non-technical users.

e)       Attention to detail and accuracy.

f)       Strong organisational and time-management skills.

g)      Ability to work independently and as part of a team.

h)      Adaptability and willingness to learn new technologies.

i)        Reliability, honesty and a strong sense of responsibility.

j)        Ability to remain calm and work effectively under pressure.

3.       OPERATIONAL REQUIREMENTS:

a)       Open to Flexible Schedule/ willing to work before and after Branch Operation hours. 

b)      Must be available for emergencies that occur within Branch Operating hours.

4.       PHYSICAL REQUIREMENTS: 

Ability to regularly lift up to 50 pounds must be able to meet demands of frequent standing, walking, stooping, kneeling, climbing, pushing and pulling.