Job Title: Medical Sales Representative
Department: Sales and Marketing

1. Job Summary

The Medical Sales Representative is responsible for promoting and selling the company's pharmaceutical products, medical supplies, and healthcare-related products to healthcare professionals, pharmacies, hospitals, medical centres, and other relevant customers.

The role involves developing and maintaining strong business relationships with doctors, pharmacists, healthcare providers, and other key decision-makers to increase product awareness, generate sales, achieve sales targets, and expand the company's customer base.

The successful candidate must possess excellent communication, negotiation, presentation, and customer service skills, along with the ability to understand product information, identify market opportunities, and provide accurate information about the company's products in accordance with applicable laws, regulations, and company policies.

2. Key Responsibilities

Sales and Business Development

1. Promote and sell the company's pharmaceutical products and medical supplies to pharmacies, hospitals, private medical practices, healthcare institutions, and other assigned customers.
2. Identify and develop new business opportunities to expand the company's customer base and market presence.
3. Establish and maintain strong professional relationships with doctors, pharmacists, purchasing officers, and other healthcare professionals.
4. Conduct regular customer visits to present products, discuss customer needs, and encourage product uptake.
5. Achieve monthly, quarterly, and annual sales targets established by management.
6. Prepare quotations, follow up on sales enquiries, and assist customers with product orders.
7. Identify opportunities to introduce new products and increase sales of existing product lines.
8. Monitor customer purchasing patterns and recommend appropriate products based on customer requirements.

Product Promotion and Education

1. Develop a sound understanding of the company's products, including their uses, features, benefits, and approved indications.

2. Deliver professional product presentations and provide accurate, approved product information to healthcare professionals.

3. Explain product features, availability, packaging, and other relevant details to prospective and existing customers.

4. Distribute approved product brochures, promotional materials, and educational information.

5. Attend product training sessions, sales meetings, exhibitions, conferences, and other promotional activities.

6. Keep up to date with new product launches, industry developments, and changes in the healthcare market.

7. Ensure all promotional activities comply with applicable pharmaceutical regulations and company guidelines.

Customer Relationship Management

1. Maintain regular contact with existing customers to strengthen business relationships and encourage repeat business.

2. Respond promptly and professionally to customer enquiries, complaints, and product-related concerns.

3. Follow up on orders, deliveries, outstanding quotations, and customer requests.

4. Coordinate with the sales administration, warehouse, and distribution teams to help ensure timely order fulfilment.

5. Maintain accurate customer records and update the company's customer database as required.

6. Identify customer needs and communicate feedback to management to improve products and services.

Market Research and Reporting

1. Monitor competitor activities, market trends, pricing, and new product developments.

2. Identify potential customers, emerging market opportunities, and areas for business growth.

3. Prepare and submit daily, weekly, and monthly sales reports as required.

4. Maintain accurate records of customer visits, sales activities, orders, and business opportunities.

5. Provide management with updates on sales performance, market conditions, customer feedback, and competitor activities.

6. Develop and implement customer visit plans and sales strategies in consultation with management.

Administration and Professional Conduct

1. Prepare sales quotations, order forms, expense reports, and other required documentation.

2. Manage assigned customer accounts and follow up on outstanding payments where applicable.

3. Plan daily routes and customer visits efficiently to maximize productivity.

4. Safeguard company property, promotional materials, and confidential customer information.

5. Represent the company professionally at customer meetings and industry events.

6. Perform other sales and marketing duties as assigned by management.

3. Qualifications and Requirements

1. A minimum of five (5) CXC/CSEC passes or equivalent, including Mathematics and English Language.

2. A diploma or degree in Marketing, Sales, Business Administration, Pharmacy, Pharmaceutical Sciences, Life Sciences, or a related field would be an asset.

3. Previous experience in medical sales, pharmaceutical sales, medical supplies, healthcare, or a related sales position would be an advantage.

4. Knowledge of pharmaceutical products, healthcare services, or the medical industry is desirable.

5. Proven ability to meet sales targets and develop strong customer relationships.

6. Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.

7. Good written and verbal communication skills in English.

8. A valid driver's permit and willingness to travel throughout Trinidad and Tobago to visit customers.

9. Ability to prepare sales reports, maintain accurate records, and manage customer accounts.

10. Willingness to participate in product training and continuous professional development.

11. Candiate must have a valid driver's permit and a working vehicle 
12. Must be able to use an ERP software or have had previous experience with it

4. Skills and Competencies

1. Excellent communication and presentation skills.

2. Strong sales, negotiation, and persuasion abilities.

3. Good interpersonal and relationship-building skills.

4. Customer-focused approach and professional conduct.

5. Strong organizational and time management skills.

6. Ability to work independently and as part of a team.

7. Good analytical and problem-solving skills.

8. Self-motivated, results-oriented, and able to work towards sales targets.

9. Attention to detail and accuracy in reporting.

10. Ability to learn technical product information and communicate it clearly.

11. High standards of integrity, confidentiality, and ethical conduct.

5. Working Conditions

The Medical Sales Representative will work in an office and field-based environment, with regular travel to pharmacies, hospitals, medical centres, private practices, and other customer locations throughout Trinidad and Tobago. The role may require flexible working hours to accommodate customer visits, sales meetings, product presentations, and industry events.

6. Performance Expectations

Performance will be assessed based on:

1. Achievement of assigned sales targets.

2. Acquisition of new customers and growth of existing accounts.

3. Quality of customer relationships and service.

4. Effectiveness of product presentations and promotional activities.

5. Accuracy and timely submission of sales reports.

6. Knowledge of company products and compliance with applicable regulations.

7. Contribution to the overall sales growth and business objectives of the company.