The Quality Assurance (QA) Coordinator is responsible for coordinating and maintaining the organization's quality assurance systems, ensuring compliance with food safety, quality, regulatory, and customer requirements. The role supports quality management through auditing, documentation control, training, investigations, laboratory coordination, equipment calibration, trial management, and performance monitoring. The QA Coordinator works closely with cross-functional teams to identify improvement opportunities, implement corrective actions, maintain compliance with relevant standards such as HACCP, GMP, ISO and FSSC requirements, and support the delivery of safe, high-quality products to customers.

Main Accountabilities:

Develop and implement quality assurance processes: This includes creating procedures and guidelines to ensure products or services meet quality standards.

Monitor performance metrics: Tracking key performance indicators (KPIs) related to quality to assess the effectiveness of quality assurance efforts. 

Assisting with documentation: Maintaining and updating quality-related documentation, such as standard operating procedures (SOPs). 

Investigating and resolving issues: Working with relevant teams to address quality problems and implement corrective actions. 

Training: Developing and delivering training programs related to quality assurance and relevant regulations. 

Reporting: Creating reports and presentations on quality performance for management. 

Facilitating communication: Working with various departments to ensure everyone is aware of quality standards and procedures. 

Ensuring compliance: Ensuring that the organization adheres to relevant quality standards and regulations. 

Coordinating quality assurance activities: Organizing and managing the overall quality assurance program.

Trials: Completing trial reports based on trial requirements to ensure. Represent data captured in a manner to inform decisions. 

Equipment Calibration & Maintenance: Calibrate lab instruments and testing tools Ensure equipment is functioning properly and safely Schedule preventive maintenance and troubleshoot issues. 

Education

·     Bachelor’s degree in quality management, Industrial Engineering, Food Science, Microbiology, Chemistry or a related field.

·      Professional certification such as Certified Quality Auditor (CQA), Certified Quality Engineer     (CQE),Certified Manager Quality (CMQ) or equivalent would be an asset.

·      Strong knowledge of HACCP, GMP and Food Safety Management Systems.

 Experience

·     Minimum of 3 to 5 years' experience in Quality Assurance within a manufacturing environment.

·     Experience with regulatory compliance programs, auditing and quality investigations.

·     Experience working with Quality Management Systems (QMS).

·     Experience with ISO 22000, FSSC 22000, HACCP and GMP programs.

·     Experience coordinating cross-functional quality improvement initiatives.

·     Experience preparing compliance reports and quality performance metrics.

 Previous experience within Food & Beverage or FMCG manufacturing would be an advantage.