Job Summary
The incumbent has responsibility for the management of the company's Retail, Corporate Sales and Sales Support teams. He/she is accountable for rebuilding, leading and retaining a capable sales team, and for the development, implementation, monitoring and evaluation of the organization's diverse sales channels and strategic plans, ensuring achievement of revenue and gross profit growth targets, keeping NATCO's Sales approach innovative and competitive, and ensuring strong market presence that leads to sustained market dominance.


Responsible for:
He/she is responsible for sales business growth by developing and implementing sales plans and initiatives that are geared towards customer retention and continuous customer acquisition, including new customers in the private sector and new industries, resulting in the expansion of the company's customer base and growth beyond tenders and government Requests for Quotation. Further, the individual is responsible for forecasting sales within various time horizons viz. annual, quarterly, and monthly, and for coordinating those forecasts with Supply Chain through Sales and Operations Planning (S&OP). Additionally, the individual has responsibility for maximizing the Sales Team's potential, recruiting and retaining good people, ensuring consistent delivery of Customer-Centric Service and nurturing the company's customer relationships. The Sales Manager works closely with Human Resources to develop the KPIs, incentive and recognition arrangements and performance management processes for sales staff.


Providing reports in a timely manner on Departmental Sales; customers and products information; and any other Sales-related matters as determined by the Executive Team.

Presenting all required reports at meetings as defined by the Executive Management of the company. · Collaborating with the Supply Chain department in the development and submission of competitive Tenders and Quotations. ·

Developing and maintaining an efficient process to track Customer's New Product Requests in collaboration with the Product Development Team. ·

Developing and maintaining an efficient process for the conversion of Requests for Quotations to Purchase Orders.



Qualifications:
BSc. in Business Management, or Sales and Marketing, or an accepted equivalent (a relevant degree in a related field, or a relevant diploma or recognised professional qualification), from an accredited tertiary institution. ·

At least five (5) years' experience in a Management position, OR at least seven (7) years' experience in a Supervisory position (managing sales teams), in a Sales/Marketing environment.

At least three (3) years' experience in a Retail and Distribution environment, or a comparable multi-channel sales environment (experience in PPE, safety products, industrial, hardware or FMCG distribution is accepted as comparable).

Experience managing both B2B (business) and B2C (consumer) sales, with an example of each, including the team or accounts managed and the results achieved.

Proficiency in Microsoft Office Suite.

Highly competent in the use of CRM software, able to use it to manage a pipeline, quotations and customer follow-up. 

Certification/Training in the following areas would be an asset: Negotiation; Satisfying Customer Needs; Building Relationships; Coaching; Managing Processes; Market Knowledge and Intelligence; Developing Budgets; Communication and Presentation Skills; Root Cause Analysis training and experience.