Role Overview
We are seeking an experienced, commercially minded Service Manager to lead our Service Business Unit. The successful candidate will develop and implement strategic plans that drive sustainable growth, oversee all service personnel and operations onshore and offshore, and deliver the highest standard of safe, reliable customer service while building lasting customer relationships.

Key Responsibilities

· Customer Relationships and Business Development: Build lasting client relationships and lead weekly Business Development engagements, including delivering powerful technical presentations that recommend our suite of Integrated Services and Solutions.

· Service Delivery: Manage and supervise all service projects onshore and offshore, ensuring safe, timely and efficient execution; accompany teams on Service jobs to provide support when required.

· Health, Safety and Environment (HSE): Champion a strong safety culture, conduct scheduled Leadership Safety inspections of the facility, and ensure compliance with company, client and regulatory HSE requirements.

· Equipment Integrity and Traceability: Ensure full tracking and traceability of customer-owned completions equipment from shop to offshore and back to shop base, and that equipment is maintained and delivered to the customer upon request in a timely manner.

· Financial Performance: Own the unit's P&L, budgets and forecasts; maintain an accurate job log of all internal and external activities and ensure all Service jobs are invoiced in a timely manner.

· People and Capability: Work with other Managers, Team Leads and Technicians to ensure sufficient manpower to execute all service functions; conduct Competency and Performance Assessments and ensure Training Plans are updated annually.

Key Performance Indicators

· HSE Performance: Zero Lost Time Incidents (LTIs), Total Recordable Incident Rate (TRIR) against target, and 100% completion of scheduled Leadership Safety inspections.

· Service Delivery: Percentage of jobs completed on time, within scope and without non-productive time attributable to the Service team.

· Customer Satisfaction and Retention: Client feedback scores, repeat business and timely close-out of customer concerns.

· People and Capability: Competency assessment compliance, completion of annual Training Plans, and staff retention.

Education and Experience

• University First Degree or equivalent tertiary education in Mechanical Engineering.

• Minimum of ten (10) years’ experience in the Energy Sector.

• Minimum of five (5) years’ experience at a Management level.

• Prior experience managing Wellhead, Bolt Torquing, Valve, Tubular, Bucking, Field Service Teams will be an asset.

• Valid offshore safety certifications (e.g., BOSIET/HUET) or the ability to obtain them.

Required Skills:

• Excellent verbal and written communication skills; fluency in a second language will be an asset (preferably Spanish).

• Strong people management and emotional intelligence.

• Commercial acumen, including P&L management and ownership, forecasting and budgeting, revenue growth and cost optimisation.

• Customer relationship management and business development, with confidence in delivering technical presentations.

• Strong organisational skills, attention to detail and the ability to multitask and manage competing priorities.

• Proficiency in Microsoft Office Suite.

Any other suitable combination of training and/or experience in a related field will be strongly considered.