REPORTS TO: Administration-Operations

JOB PROFILE: The Settlements & Client Administration Officer follows company transactions from inception to execution and completion. The position therefore requires someone who has a solid understanding of mathematics and financial products as well as the interpersonal skills to provide great customer service.

Key Responsibilities and Accountabilities

Transaction Settlements

• Primary officer for transaction settlements. Involves the calculation and delivery of deal confirmations, client confirmations, trade reports, broker instructions and all other documentation necessary for the successful completion of a trade or other sale of a security.
• Liaises with transaction counterparties to ensure timely settlement.
• Investment and Financial Database Management
  
  

Transaction Operations

• Daily transactional or other client data entry into the company’s investment management system to ensure up-to-date client portfolio data.
• Administration of client confirmations and statements.
• Current reporting and analysis of client, investment and asset registers.
• Assists in liaising with potential and current clients seeking financing. Involves the sharing and regular updating of requirements for compliance and credit approval.
• Administration of financing disbursements.
• Teller operations
  
  

Customer Service

• Primary contact for telephone requests, walk-in clients and any other client interfacing which may be required.
• Maintain client database records inclusive of client portfolios, status reports and other client-tracking mechanisms
• Maintain client relationships and proactively communicate with current and prospective clients via physical sale meetings, telephone, email, online and any other media
• Active participation in Firstline market development strategies
• Assist in the creation and development of operational front office procedures
• Periodic reporting to clients 
• Respond to all client queries in a timely manner

General

• Assist in Firstline trade show and event planning
• Conduct internet and paper-based project research
• Liaise with external service providers
• Involvement in the start-up, development, management or improvement of current and proposed Firstline initiatives.
• Provide team support as required 
• Any other role which Management or the Board may reasonably request.
  
  

Skills and Qualities

• Efficiency with Microsoft Excel and web-based applications.
• Analytical, mathematical and problem-solving skills.
• Excellent oral and written communication skills.
• A confident demeanour in both public arenas and one-to-one situations.
• Strong interpersonal skills.
• Intermediate knowledge of investment products.
• Willingness to learn continuously.
• Ability to work in a team.
• An entrepreneurial work ethic which is both independently proactive and team-oriented.

Values

• Integrity and honesty.
• Obedience to laws.
• Preservation of capital.
• Discipline.
• Commitment.
• Self-motivation.

Performance Measures

• Increased administrative efficiency.
• Legal and ethical compliance.
• Positive client feedback.

To Note
Preference will be given to applicants with accounting, actuarial, mathematical, engineering, IT, finance or other tertiary level educational backgrounds which require mathematical and analytical competence.