Description

JOB PURPOSE / SUMMARY
  
KEY RESPONSIBILITIES
 

1. Inspires the team to create ownership opportunities for customers on the sales floor.
2.  Managing and motivating a team to increase sales and ensure efficiency.
3. Achieves sales targets and objectives for the store through direct selling and sales team performance.
4. Ensure that retail sales team are proficient in technical knowledge to enable them to sell effectively
5. Oversees the retail operations such as inventory and visual merchandising.
6. Daily Inventory check
7. Maintains professional and technical knowledge.
8. Responding to customer complaints and comments.
9. Organizing special promotions, displays and events
10. Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
11. Ensure that cash is deposited nightly
12. Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Knowledge of Customer buying behavior and trends.

   
COMPETENCIES

• Product and Customer Management
  Handling and overseeing all the day-to-day processes that are carried out in the store. Manages the product inventory, salespersons, goods for display, sales.
• Recruitment, Training and Development

Hiring efficient employees by participating in recruiting and interviewing of eligible candidates. Impart training and development to employees and salespersons

• Business Acumen

Develops and maintains technical sales knowledge of the products and selling skills. A Retail Store Manager is responsible for developing an understanding of sales processes, techniques and tools in the discipline for the store and imparting them to the retail staff.

• Communication/Negotiation:

Communicating new developments or announcements to customers visiting the store and imparting information to retail staff to assist them in selling more efficiently.

• Problem Solving:

       Recognizes job-related problems with discipline offerings, solutions, customer negotiations, or  
       team relationships. Uses existing techniques or tools to analyze causes, and prepares and
       recommends solution alternatives to more senior sales specialists or local management. 
KEY DELIVERABLES AND ACOUNTABILITIES
QUARTERLY:

• Achieve Sales Revenue targets based on assigned objectives
• Complete recommended/required product training

 
MONTHLY:

• Achieve Sales Revenue targets based on assigned objectives
• Complete recommended/required product training

 
WEEKLY:

• Complete recommended/required product training
• Complete weekly stock counts