Description

• Responsible for pursuing collection of debt on all assigned accounts.
• Contacts all delinquent customers by telephone, email, or letters.
• Prepares timely follow-up with customer accounts for the purpose of payment arrangements, cessation of credit or bill adjustment issues.
• Resolves customer complaints and establishes and cultivates customer relationships.
• Communicates results of customer account issues with appropriate internal contacts for resolution.
• Identifies appropriate methodology for resolution of bill adjustment and customer service-related issues and prepares appropriate referral.
• Monitors all customers with return check history, both derogatory and non-derogatory and takes appropriate steps with both internal and external to determine check replacement and account disposition.
• Communicates regularly and works closely with cross-functional teams regarding status of account to determine collectability, credit limit adjustment, account maintenance and bill adjustment issue resolution. • Identifies uncollectible accounts for possible outside legal referral and performs regular contact to determine status of account.
• Resolve account related issues quickly, efficiently, and effectively.
• Consistently monitor the AR Aging report to determine potential payment issues and promptly follow up for resolution.
• Receive inbound and place outbound collection calls.
• Document all collections activity in a concise and accurate manner.
• Other duties as required.

• Pursuing ACCA Level II | Associate degree finance and accounting.
• A minimum of 3 years’ experience in a collection, customer service and bill adjustment environment.

• The ability to speak and communicate professionally with all levels of management and non-management.
• Possesses the ability to plan, coordinate and implement complex tasks, manage new or constantly changing problems or situations.
• Knowledge of MS D365, Excel, Word, and Outlook.
• Verbal and written communication skills.
• Cargo or other related airline experience.
• Ability to prioritize and handle multiple tasks.
• Bilingual preferred (fluent in English and Spanish).