Description

POSITION: Sales Representative
DEPARTMENT: Sales
REPORTS TO: Sales Manager

JOB SUMMARY

The incumbent is responsible for growing sales, and ensuring that all sales revenue is collected from customers as scheduled or promptly.

Essential Duties and Responsibilities include but are not limited to:

• Leverage retailer relationships to maintain and grow sales and revenue.
• Prepare, monitor, and analyze tallies, trends, product cycles, and related sales reports to ensure sales targets are met and or reviewed.
• Review stock levels and make recommendations to the manager to determine the ideal reorder quantities and cycle.
• Explore identified opportunities to export to external markets.
• Solicit and review the retailer’s feedback.
• Respond to, and report on all customer challenges and complaints.
• Negotiate with customers (retailers) to ensure that stock is properly displayed, stored, and merchandised.
• Merchandise, plan, and manage NOVO’s product range, inventory, displays, and promotions.
• Provide daily support for and participate in advertisements, promotions, and marketing activities.
• Report on and provide recommendations to minimize, and resolve all challenges encountered by the Sales Representative team.
• Prepare invoices, credits, reconciliations, and any other related receivable documents required, and collect/secure sales revenue.
• Keep up-to-date with all existing and new product offers and ensure that all members of the Sales Representative Team are informed accordingly.
• Perform other related duties as required.

RELATIONSHIPS
Internal relationships include but are not exclusive to the following:

• Manager - To be informed of targets and implement sales plans.
• Accounts Team - To collect and account for sales revenue as per policy.
• Marketing Team - To provide promotions and sales support.
• Operations/Inventory Team - To ensure products are processed, packaged, ready, and stock available for sale.
• Product Quality Team - To access product knowledge and to ensure that local and international standards are maintained and exceeded.

External relationships include but are not exclusive to the following:

• Retailers - To generate sales, re-orders/restock, negotiate prime/attractive shelf space, attractive brand presence, and the required storage to maintain product quality.

EDUCATION:

• 5 CSEC passes
• Certified training in Sales will be an asset.
• Undergraduate tertiary level certificate or diploma from an accredited institution will be an asset

EXPERIENCE:

• Two - Three (2 - 3) years of experience in sales and merchandising.
• One – Two (1 - 2) years of experience working with Fast-moving Consumer Goods (FCMG) to retailers or Hotel, Restaurant, Café (HoReCa)

COMPETENCIES
Knowledge of:

• Sales Fundamental, e,g. setting sales targets.
• Customer Relations Management
• Business Report Writing.
• Merchandising and brand awareness
• Micro Soft Suite

Customer Relations – Committed to providing quality customer service and building strong customer relationships.

Teamwork – Works cooperatively with others to accomplish team and organisational objectives.

Agility & Flexibility – Capacity to adjust and adapt to the changes in market demands due to technology, customer requirements or otherwise

Technical & Professional Skills – Demonstrating broad, in-depth and up-to-date knowledge on pertinent technical, business and professional fields.

Communication Skills – Ability to effectively transmit information accurately and understandably, and actively give and receive constructive feedback.

Self-Management – The ability to manage and continually improving own and performance.

Business Acumen – Understands the internal and external business environment in which NOVO Farms operates.