Description

Job Title: In-House Staff Trainer & Operations Coordinator

Reports To: Operations Manager

Job Type: Full-TimeCompany Overview:
The Company is a well-established optical company with six branches, providing high-quality eyewear, optical services, and exceptional customer care. We are committed to providing a seamless and professional experience for both our customers and employees. To support this mission, we are seeking a dedicated In-House Staff Trainer & Operations Coordinator to help train, develop, and coordinate the daily operations of our team, ensuring that we meet our business goals and maintain the highest standards of customer service. Job Description:
The In-House Staff Trainer & Operations Coordinator will play a key role in enhancing the skills and performance of our staff while ensuring the smooth operation of all branches. This person will develop and implement training programs across customer service, management, and technical aspects of the business, as well as monitor branch performance, compile results, and work closely with the Operations Manager to drive operational improvements. Key Responsibilities:
Staff Training & Development:

• Training Program Design: Develop comprehensive training programs that focus on customer service excellence, technical knowledge (optical products and services), and management skills.
• Staff Education: Conduct regular training sessions, workshops, and one-on-one coaching for new hires and existing employees at all levels.
• Onboarding: Oversee the onboarding process for new staff members, ensuring they are fully equipped to represent the Company and deliver exceptional service.
• Skills Assessment: Regularly assess staff performance and provide constructive feedback, identifying areas for improvement and additional training needs.
• Continuous Improvement: Stay up-to-date with industry trends and best practices, continuously improving training materials and methodologies to meet the evolving needs of the company and staff.

Operations Coordination:

• Operational Monitoring: Gain a comprehensive understanding of the day-to-day operations of all branches, from customer interactions to inventory management, ensuring consistency and efficiency across locations.
• Branch Support: Act as a liaison between the branches and the Operations Manager, addressing operational issues, staff performance concerns, and ensuring that branches are adhering to company standards.
• Performance Tracking: Monitor key performance indicators (KPIs) across branches, track results, and provide reports to the Operations Manager with insights and actionable recommendations.
• Problem-Solving: Proactively identify operational inefficiencies or areas for improvement across branches, working with the team to implement solutions.
• Standard Operating Procedures (SOPs): Ensure that all branches are following the established procedures, policies, and quality standards to maintain consistency and improve service delivery.

Collaboration & Communication:

• Cross-Departmental Communication: Work closely with the Operations Manager and other key departments (e.g., Sales, HR, Marketing) to ensure alignment between training, operations, and company objectives.
• Team Development: Foster a positive, collaborative work environment by encouraging open communication, teamwork, and mutual respect across all branches.
• Feedback Loop: Regularly gather feedback from staff members about training programs, operations, and branch performance, and provide recommendations for improvements to the Operations Manager.

Qualifications:

• Experience: Minimum of 3-5 years of experience in training, employee development, or a similar role, with a focus on customer service, management, and technical training.
• Industry Knowledge: Experience in the optical or retail industry is preferred, but not required. Ability to learn and grasp new things quickly is required.
• Skills:
  • Strong communication and interpersonal skills, with the ability to motivate, coach, and develop employees at all levels.
  • Excellent organizational skills and attention to detail.
  • Ability to design and deliver training programs tailored to different learning styles.
  • Analytical skills to monitor and assess operational performance.
  • Proficient in Microsoft Office Suite and training management software.
• Educational Background: Open to considering all qualifications in relevant and related fields.

Personal Attributes:

• Leadership: Able to inspire and guide team members, fostering an environment of growth and continuous learning.
• Adaptability: Flexible and able to thrive in a fast-paced, evolving work environment.
• Problem-Solving: Analytical thinker with the ability to identify issues and implement effective solutions.
• Motivated & Driven: Passionate about professional development, with a commitment to driving excellence in both staff training and operational efficiency.

Benefits:

• Competitive salary
• Opportunities for career growth and advancement within the company.
• Health and wellness benefits
• A supportive and collaborative work environment.

How to Apply:
If you are an experienced trainer with a passion for operational excellence and a strong desire to make a positive impact in a growing company, we encourage you to apply. Help the Company continue to provide exceptional service and build a team of highly skilled professionals.