Description

• Team Supervision and Leadership:
  • Lead and manage the inbound sales team to achieve sales targets and objectives.
  • Provide training, mentorship, and support to team members to enhance their performance and development.
  • Conduct regular team meetings to communicate goals, review performance, and address any issues.
• Sales Process Management:
  • Monitor and analyze sales metrics to identify areas for improvement and implement necessary changes.
  • Optimize sales processes and workflows to increase efficiency and effectiveness.
  • Develop and implement strategies to improve lead conversion rates and customer satisfaction.
• Customer Interaction and Escalation Handling:
  • Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.
  • Maintain high standards of customer service and ensure team members adhere to these standards.
• Collaboration and Coordination:
  • Collaborate with marketing, customer service, and other departments to align sales strategies and improve the overall customer experience.
  • Coordinate with the Business Development and Marketing Manager to develop and execute sales campaigns.
• Reporting and Documentation:
  • Prepare and present regular reports on team performance, sales metrics, and customer feedback to senior management.
  • Maintain accurate records of sales activities and customer interactions.

• Business Development and Marketing Manager
• Marketing Team
• Customer Service Team
• Sales Team Members

• Office environment with occasional meetings with customers and other stakeholders.

• Education: High School Diploma (five (5) CXC Passes inclusive of Mathematics and English. Bachelor's degree in Sales, Marketing, Business Administration, or a related field will be an advantage.
• Experience: Proven experience in sales, preferably in a supervisory or team lead role. Experience in customer service is a plus.
• Skills: Strong leadership and team management skills, excellent communication and interpersonal abilities, strong analytical skills, and a customer-focused mindset.