Description

• Develop, coordinate, and implement strategies to achieve new business growth and enhance profitability on existing accounts.
• Identify opportunities to innovate and introduce new business initiatives to meet evolving client needs.
• Establish and manage measurable performance goals for sales teams, ensuring targets are realistic and achievable.

• Build and maintain strong client relationships through regular client meetings and exceptional service delivery.
• Act as a trusted advisor to clients, ensuring their needs are understood and effectively met.

• Streamline operational processes, identifying and implementing solutions to improve efficiency and productivity.
• Ensure quality control measures are robust, with departments delivering superior products and services to clients.
• Oversee purchasing, inventory management, warehouse operations, and logistics to maintain compliance and operational balance.

• Supervise accounting functions, including receivables and cash flow management, ensuring sound financial practices.
• Monitor financial performance metrics to drive profitability and cost-effectiveness.

• Provide leadership, mentorship, and coaching to managers and senior staff, fostering a high-performance culture.
• Oversee workforce planning to align with current and future operational needs.
• Address staff-related matters, including recruitment, training, disciplinary action, and terminations, as necessary.
• Develop and oversee staff performance management systems, ensuring accountability and continuous development.

• Ensure all administrative functions, such as personnel records, contracts, work permits, and performance appraisals, are accurately maintained.
• Lead the organization’s HR functions, addressing recruitment, training, and employee relations.

• Oversee large-scale projects, ensuring deliverables are met on time and within budget.
• Analyze and interpret data to produce actionable performance reports.

• Undertake additional responsibilities as assigned by the Chief Executive Officer to support organizational objectives.

• Bachelor’s degree in Marketing, Business Management, Finance, or a related field (Master’s degree preferred would be considered an asset)

• A minimum of 8 years of progressive experience in general management, operations, or business leadership roles.
• Proven track record in client relationship management, business growth, and operational excellence.
• Demonstrated expertise in financial management, including budgeting and cash flow oversight.
• Strong leadership skills with experience in team management, coaching, and talent development.
• Exceptional problem-solving abilities, with a focus on process improvement and productivity enhancement.