Description

• Offer customer-centered technical support for the company’s and customers desktop computing environment and corporate network, including supported hardware, Microsoft Office/Outlook and other business applications, and peripheral devices.
• Ensure immediate and total restoration of services for all systems and services by promptly responding to users’ requests (remote and in-person users) when there are IT related problems – proactively recognize the problem and implement needed solutions.
• Work with technical teams and end users to execute and maintain systems which apply industry best practices in achieving business objectives, while ensuring the integrity and security of the data, network, and system
• Frequently check the ticketing system for incoming service desk requests; vet requests thoroughly, then evaluate and route them
• Responsible for opening and closing service requests; manage classification of requests; assigning and tracking of requests, and completion of requests

• B.Sc. or Associate’s Degree in Computer Science/Electronic/Computer Engineering
• CompTIA A+, ITIL, Microsoft 365: Modern Desktop Administrator Associate
• 2+ years’ experience

• Must be highly analytical with excellent problem solving skills
• Excellent communication skills: verbal and written
• Able to work in a team environment and/or with minor supervision
• Strong on reporting