Description

1. Diego Martin Trinidad
2. London Street, San Fernando

• Supervise day-to-day administrative operations across both clinics.
• Develop and implement standard operating procedures (SOPs) to enhance efficiency.
• Develop and implement employee manuals and policies
• Ensure compliance with local regulations, including HSE, veterinary, and pharmaceutical standards.
• Manage the scheduling of appointments, surgeries, and staff shifts to optimize workflow.
• Oversee inventory management, including medical supplies, pharmacy stock, and office supplies.
• Oversee accounts department, processes, reports and audits.
• Reporting to Directors at monthly meetings
• Creating Strategy and goals against industry benchmarks

• Directly supervise administrative staff, receptionists, and other non-clinical team members.
• Collaborate with the veterinary team to ensure alignment of goals and efficient operations.
• Assist in recruitment, onboarding, and training of new employees.
• Managing Employee contracts, probation evaluations and records
• Administration of Vacation
• Oversight of monthly and annual performance evaluations
• Handle employee timekeeping, payroll coordination, and attendance records.
• Mediate and resolve minor staff conflicts or escalate as necessary.

• Monitor clinic budgets and expenses; provide reports to management.
• Oversee annual audits, statutory payments and taxes
• Ensure accurate billing, invoicing, and payment processing.
• Oversee accounts receivable, including following up on outstanding payments.
• Negotiate vendor contracts for supplies and services.

• Foster excellent client service by training and mentoring front desk staff.
• Address and resolve client complaints or concerns in a timely, professional manner.
• Monitor and improve client retention and satisfaction metrics.

• Ensure the in-house pharmacy complies with veterinary and pharmaceutical regulations.
• Manage inventory levels to prevent shortages or overstock.
• Train staff on proper handling, storage, and documentation of pharmaceuticals.
• Conduct regular audits of pharmacy inventory and records.

• Coordinate marketing efforts, including social media, newsletters, and promotional events.
• Monitor online reviews and respond to client feedback to maintain a positive public image.
• Collaborate with the practice owner to develop strategies for growth and client acquisition.

• Education: Bachelor’s degree in business administration, healthcare management, or a related field (preferred) or equivalent experience. ACCA Level 2 or 5 years’ experience in accounts and finance management.
• Experience: Minimum 3 years of management experience, preferably in a healthcare.
• Knowledge of veterinary operations, including pharmacy and client services, is highly desirable.
• Strong organizational, leadership, and interpersonal skills.
• Proficiency in practice management software (e.g., Cornerstone, AVImark) and Microsoft Office Suite.
• Proficiency in Accounting software, peach tree preferably

• Strong leadership and team-building abilities.
• Excellent written and verbal communication skills.
• High level of discretion and confidentiality.
• Problem-solving and decision-making capabilities.
• Ability to manage multiple priorities across two locations.

• Travel between both clinic locations as required.
• Occasional evening or weekend work may be necessary during busy periods or special events.

• Competitive and commensurate with experience. Benefits package available.