Description

JOB TITLE: Mortgage Officer

GRADE: 3

DEPARTMENT: Mortgages

REPORTS TO: Manager-Mortgages

JOB SUMMARY
Provides strong support to the Manager and Mortgages Department in maintaining and growing the residential mortgage portfolio, analysing new business and completing mortgage loan processing. Also manage and administer the delinquent residential mortgages.

KEY DUTIES AND RESPONSIBILITIES

1. Identifies, solicits and acquires new or increased mortgage business from existing accounts and new prospects, in line with company policy and planned objectives.
2. Exercises due diligence in the mortgage loan assessment process via thorough and strong lending administration with focus on quality and security regularization.
3. Exercises strong portfolio management to ensure compliance with company policies and procedures
4. Actions monthly the delinquent residential mortgages in arrears to include the preparation of memos for recommendation for restructure where applicable.
5. Prepares monthly and quarterly performance reports or as otherwise required
6. Refers new business to group companies for life and general insurance, investment and other consumer products.
7. Performs any other related duties and handles special projects, as may be requested by management.

COMPENSABLE FACTORS KNOWLEDGE & SKILLS REQUIRED
Education/Experience:

• Two Advanced level passes
• Five CXC passes including Mathematics and English Language
• Computer literate with advanced competency in Microsoft Word and Excel
• At least one year’s working experience within mortgage insurance, mortgage lending or other financial services industry
• Commercial banking experience in loans administration would be an asset
• Excellent analytical skills
• Strong interpersonal skills
• Excellent oral and written communication skills.
• Excellent customer service skills
• The ability to work in a team-oriented environment.
• The ability to multi-task and work in a deadline-oriented environment
• The ability to work with minimal supervision
• A high level of professionalism with the ability to receive and handle confidential and sensitive information

CONTACTS

• Internal: Other staff of the organisation
• External: Attorneys, financial institutions, credit bureau, clients and miscellaneous suppliers of information and services.

JOB COMPLEXITY AND INDEPENDENCE OF ACTION:
Works independently, reporting to the Manager - Mortgages, guided by the unit’s policies and procedures. Requires the ability to interpret, analyze and resolve administrative problems while making sound judgment calls in relation to the Company’s strict policies and procedures. The job holder has limited authority to influence/change the unit’s work systems, methods, procedures or performance standards.

GATHERING INFORMATION AND PREPARING REPORTS:

• Gathering information may become necessary when resolving client queries.

RESPONSIBILITIES/ACCOUNTABILITIES

• Impact on Financial Results: The job performance will have minimal impact on financial results.
• Impact on Operations and Services: The job can have some impact on the overall effectiveness and efficiency of the Company’s operations and services.
• Impact on Corporate Image/Public Relations: The job performance impacts the overall public relations and corporate image of the company to a minor degree.

COMPENSABLE FACTORS
SUPERVISORY/MANAGERIAL RESPONSIBILITY:

• Not applicable.

RESPONSIBILITY FOR CONFIDENTIAL INFORMATION:

• Jobholder has access to client information and is therefore responsible for the maintenance of highly confidential information.

RESPONSIBILITY FOR THE RIGHTS, WELL-BEING, AND SAFETY OF OTHERS: ​

• This job does not present opportunities for error which would likely harm, adversely affect or infringe upon the well-being or rights of others.

DEMAND FACTORS:

• Continuous high levels of concentration subject to periodic interruptions and distractions. Work entails pressure to meet deadlines from time to time.

WORKING ENVIRONMENT:

• The working environment is generally favourable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.