JOB SUMMARY:
The incumbent is responsible for receiving and documenting incoming work to the Workshop and dispatching of same to customers, keeping tracking system up to date, ensuring paperwork is complete to pass for invoicing, doing job assessments for quotation purposes, assists in developing Workshop schedule and execution of same and ensure QA/QC practices are adhered to.   

DUTIES AND RESPONSIBILITIES:

1. Documents all incoming jobs on Survival Systems Job Cards and attached customer documents to same

2. Logs all jobs into HubSpot Service module and keeps job statuses up to date in HubSpot

3. Labels all incoming equipment with the relevant information such Customer, Job Card Number, etc

4. Responsible for the safe and proper storage of customer equipment

5. Prepares documentation for return of equipment to customers and attached same to Job Cards

6. Does QA/QC checks on equipment prior to delivery to customer

7. Keeps proper files of all jobs by Job Status

8. Ensures all Job Cards are properly completed by Workshop Technicians

9. Passes on all completed Job Card packages for invoicing

10. Prepares delivery documents for supply of new equipment

11. Prepares Purchase Requisitions for Shop materials such as CO2, N2, etc and passes on Purchase Orders to suppliers for delivery or collection

12. Performs Job Assessments for quotation purposes

13. Advises Service Manager and/or Sales Reps of any parts required to complete a job that are not in stock using HubSpot and email

14. Assists Service Manager with development of Weekly Shop Schedule and assists Service Manager in meeting schedule deliverables

15. Assists Service Manager with preparation of Weekly Reports for presentation to Operations Manager

16. Responsible for Housekeeping in the Front Desk area and areas for storing of customer equipment

17. Maintains compliance with company specific policies, procedures and controls.

18. Performs other related duties as may be required.

SKILLS AND ABILITIES:

• Relationship Building: Ability to develop contacts and relationships, internal and external to the organization, to facilitate work efforts or to gain support and/or cooperation.
• Problem Solving: Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Observation: Ability to see things at a distance and at a close range.
• Attention to Safety: Ability to adhere to all workplace and trade safety laws, regulations, standards, and practices.
• Professionalism: Ability to think carefully about the likely effects on others of one’s words, actions, appearance, and mode of behaviour.
• Integrity: Ability to exercise a sense of integrity and always makes decisions based on the company’s values
• Customer Service: Demonstrated ability to provide excellent customer service.
• Communication: Proven ability to effectively convey information both orally and in writing even of a highly technical nature.
• Organization: Must be able to keep job cards, etc well organized so they are easily accessible
• Time Management: Proven ability to plan and organize daily work schedules 
• Physical: The ability to lift up to a maximum of fifty (50) lbs.
• A tolerance of loud noises.

MINIMUM REQUIREMENTS:

• An ABE Level 4 Foundation Diploma or Associates Degree in Management or a Technicians Diploma in any Engineering field 
• A minimum of six (6) months working experience in a similar position.
• Certificate of good character from the Trinidad and Tobago Police.
• Proven experience in interacting with internal and external customers.
• Proficiency in the use of Microsoft Office Suite especially Word Perfect and Excel.