Role Summary

Ascensos, a Firstsource company, is a customer management services and digital solutions provider that partners with leading global brands to deliver exceptional customer experiences. Through a blend of people, technology, data, and innovation, Ascensos supports clients across multiple industries by helping them improve customer engagement, marketing performance, and business outcomes.

As part of our growing Campaign Management team, we are seeking a detail-oriented and eager-to-learn Jr. Campaign Specialist who is passionate about digital marketing and campaign execution. This role offers an excellent opportunity to develop foundational skills in campaign management, digital advertising operations, and marketing technology within a collaborative and fast-paced environment.

The Jr. Campaign Specialist is responsible for supporting the setup, maintenance, and execution of digital marketing campaigns assigned by senior team members. This entry-level role focuses on accuracy, process adherence, data management, and the development of campaign management expertise. Working under close supervision, the successful candidate will gain hands-on experience with campaign platforms, digital advertising concepts, reporting tools, and best practices while contributing to the successful delivery of client marketing initiatives.

Success in this role is measured by execution accuracy, responsiveness to feedback, attention to detail, and continuous growth in campaign management capabilities.

Our typical shift pattern involves: Monday to Sunday between 7 AM - 11 PM, on a rotational basis.

Please note: This position is full time and based at our site in Port of Spain, Trinidad & Tobago.

As part of #theAteam, you’ll receive full training and support to be the voice of our client’s brand. So, there’s no room for average.

Key Responsibilities

Campaign Setup

• Configure and launch digital campaigns assigned by senior team members within campaign management or order management platforms.

• Accurately enter campaign parameters including budgets, targeting criteria, scheduling, creative assets, and tracking information.

Campaign Maintenance & Optimization Support

• Update campaign details and implement approved changes, including budget adjustments, targeting modifications, and campaign status updates.

• Support ongoing campaign operations to ensure campaigns run according to established requirements.

Data Management & Administration

• Perform timely and accurate data entry to maintain campaign records and operational systems.

• Ensure campaign documentation remains organized and up to date.

Quality Assurance

• Conduct quality checks before and after campaign launches to verify accuracy and completeness.

• Identify, document, and escalate discrepancies, technical issues, or inconsistencies to management.

Reporting & Performance Tracking

• Assist in gathering campaign data and preparing basic performance reports.

• Monitor campaign delivery metrics and support senior team members with reporting activities.

Tool Proficiency

• Build proficiency in Google Workspace, Microsoft Office applications, campaign management systems, and other marketing technology platforms used by the business.

Digital Marketing Learning & Development

• Develop foundational knowledge of the digital advertising ecosystem, including campaign objectives, audience targeting, ad operations, and pricing models such as CPC (Cost Per Click), CPM (Cost Per Thousand Impressions), and CPA (Cost Per Acquisition).

• Participate in structured training, coaching, and mentorship opportunities.

Internal Communication

• Communicate campaign status, completed tasks, questions, and potential concerns clearly and professionally with supervisors and team members.

• Collaborate effectively with internal stakeholders to support campaign execution.

Process & Compliance

• Follow established workflows, playbooks, and standard operating procedures.

• Escalate exceptions, issues, or unclear requests to senior team members as appropriate.

Qualifications & Experience

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

• 5 CXC passes inclusive of Mathematics and English.

• 1 year of relevant experience; internships or coursework in marketing, advertising, or a related field are a plus.

• Familiarity with Google Suite (or MS Office equivalent).

• Exposure to, or strong interest in, the digital advertising landscape, with a willingness to learn cost basis models (e.g., CPC, CPM) for ad campaigns.

• High attention to detail and comfort with structured, repeatable data entry tasks.

• Clear, professional written and verbal communication skills.

• Ability to follow instructions and established processes closely, with eagerness to learn and take on more independent responsibility over time.

• Comfortable operating under close supervision, typical of the first 1–2 years in role, while building toward independent judgment.

Nice-to-Have Experience

• Exposure to digital advertising platforms or marketing automation tools.

• Experience working with data, reporting, or analytics tools.

• Understanding of campaign metrics and digital marketing terminology.

• B2B marketing experience or knowledge of industrial, manufacturing, retail, e-commerce, customer experience, or contact centre industries.

• Experience working in a fast-paced operational or service delivery environment.

Benefits

• Full training & support.

• Well-being with Nozuko (virtual counselling).

• Free gym membership to Sky Gym*.

• Health insurance*.

• 24/7 Employee Assistance Programme & Wellness Hub.

• Birthday holiday (after 3 consecutive months of employment).

• Nationwide retail discounts via Medicare*.

• 'Refer a Friend' scheme.

• Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).

• Employee of the Month’ Awards.

• Regular fun team-building sessions.

• A diverse & inclusive working environment.

*Available post 3-month probationary period.