Role Summary 

The Operations Manager is responsible for leading and improving the day-to-day operations of the business across sales support, estimating coordination, purchasing, logistics, manufacturing, project coordination, field service, and administration. The role is focused on building structure, improving accountability, enforcing systems, and reducing founder dependency so the business can scale efficiently and profitably. 

Role Mission 

To create a disciplined, well-coordinated, and scalable operation that improves follow-through, strengthens internal systems, and allows the founder to focus on growth, design leadership, and strategic decisions. 

Key Responsibilities 

1. Daily Operations Leadership 

• Oversee the daily flow of work across the office, technical team, manufacturing, service, and admin 

• Ensure tasks move properly from inquiry to quotation to order to purchasing to production to delivery or project completion 

• Identify and solve operational bottlenecks quickly 

• Maintain visibility on all active jobs, quotations, orders, and urgent issues 

2. Team Coordination and Accountability 

• Manage and coordinate the current team across departments 

• Clarify who owns what and remove role confusion 

• Hold staff accountable for deadlines, follow-up, and task completion 

• Lead weekly operational meetings and daily check-ins where needed 

• Monitor staff performance and recommend improvements, training, restructuring, or replacement where required 

3. Sales Support and Quotation Follow-Through 

• Work with sales operators and sales engineers to ensure quotes, follow-ups, and customer requests are handled properly 

• Improve follow-up discipline on outstanding quotations and customer opportunities 

• Ensure customer orders are processed accurately and efficiently 

• Reduce the founder’s involvement in routine quote chasing and order coordination 

4. Purchasing and Logistics 

• Establish and manage a clear purchasing and logistics process 

• Coordinate with suppliers and vendors to ensure accurate and timely procurement 

• Improve stock planning and material readiness 

• Track incoming goods, shortages, and urgent supply issues 

• Improve packing, dispatch, and delivery coordination 

5. Manufacturing and Product Readiness 

• Coordinate the custom manufacturing process based on product demand and project requirements 

• Improve organization, preparation, packaging, and readiness of products for site or customer delivery 

• Help streamline workflows in production and assembly 

• Work with the team to reduce last-minute chaos and missed details 

6. Project and Field Service Coordination 

• Support project scheduling, contractor coordination, and service follow-through 

• Ensure projects and service jobs are operationally ready before execution 

• Improve communication between office, field, and contractors 

• Monitor open service issues, repair jobs, and outstanding site-related actions 

7. Systems, ERP, and Process Discipline 

• Enforce accurate and timely use of ERP and internal systems 

• Make daily data entry, updates, and reporting nonnegotiable 

• Build simple dashboards and trackers for visibility 

• Develop and improve SOPs, checklists, and reporting routines 

• Ensure the business has reliable information to make decisions 

8. Reporting and Performance Monitoring 

• Report weekly to the founder on operations, team performance, open bottlenecks, and priorities 

• Track operational KPIs and drive corrective action 

• Work with accounting to improve visibility into collections, supplier commitments, and operational cash flow risks 

Key Outcomes for the Role 

• Founder spends far less time chasing staff, supplier issues, and routine operational decisions 

• Better coordination across sales, technical, manufacturing, service, and admin 

• Improved quotation follow-up and order handling 

• Purchasing and logistics become organized and visible 

• ERP compliance improves significantly 

• Staff become more accountable and role clarity improves 

• Operations become more scalable for manufacturing and regional growth 

KPIs 

• ERP usage compliance 

• Quote follow-up completion rate 

• Order processing accuracy 

• Open issue resolution time 

• Stock shortage frequency 

• Supplier order tracking accuracy 

• Manufacturing turnaround time 

• Delivery and project readiness 

• Weekly reporting compliance 

• Reduction in founder escalations 

• Staff accountability to deadlines and assigned tasks 

Qualifications
Bachelor’s degree in Engineering (Electrical, Automation, or Mechatronics), Project Management, Business Administration, or a related field.

A Master’s degree in Business Administration (MBA) or related discipline would be an asset.

Candidate Profile 

• Proven experience in operations, coordination, or business management 

• Strong ability to organize people, systems, and workflow 

• Excellent follow-up and problem-solving ability 

• Able to manage multiple moving parts without losing control 

• Strong leadership presence and willingness to hold staff accountable 

• Comfortable working in a growing business that still needs structure 

• Experience in lighting, electrical, construction supply, manufacturing, projects, or related industries is an advantage 

• Comfortable using software and enforcing process compliance across the team 

• Financially aware and able to understand the impact of operations on profit and cash flow 

Success in the First 90 Days 

• Understand the current team, workflow, and pain points 

• Improve role clarity and reporting discipline 

• Establish weekly operations dashboard and meeting rhythm 

• Improve follow-up visibility on quotations, orders, and pending issues 

• Put basic purchasing and logistics controls in place 

• Increase ERP usage and daily operational visibility 

• Reduce routine founder involvement in internal coordination 

Key Criteria for the Ad:  

Operations Manager 

We are seeking a strong Operations Manager to lead and improve the day-to-day execution of our business across sales support, technical coordination, purchasing, logistics, manufacturing, service, and administration. 

Key strengths required 

• Strong organizational and leadership ability 

• Excellent follow-up and problem-solving 

• Ability to manage people and enforce accountability 

• Comfortable in a fast-moving, hands-on environment 

• Experience in operations, projects, technical sales support, logistics, manufacturing, or similar fields 

Preferred background 

Experience in lighting, electrical, construction, distribution, manufacturing, or project-based businesses will be an asset