Customer Service Representative for Laboratory Operations
Contract
Posted On 06.05.2024
Employer
Description
Key Responsibilities:
Client Engagement:
- Serve as the primary point of contact for clients, addressing inquiries and resolving issues in a timely and professional manner.
- Build and maintain strong, long-lasting customer relationships by understanding their needs and ensuring exceptional service.
Proposal and Quotation Preparation:
- Develop detailed proposals and quotations tailored to client requirements.
- Accurately prepare costings for laboratory services, ensuring competitiveness and profitability.
- Collaborate with technical staff to ensure proposals are technically sound and feasible.
Tender Responses:
- Analyse and respond to tenders, ensuring compliance with all requirements and deadlines.
- Coordinate with relevant departments to gather necessary information for tender submissions.
- Maintain a comprehensive understanding of the tendering process and industry best practices.
Regulatory Compliance:
- Stay updated on water pollution regulations and EMA guidelines.
- Ensure all proposals and operations comply with relevant environmental regulations.
- Provide clients with accurate information regarding regulatory requirements and compliance.
Kaizen Environmental Services (T’dad) Limited
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Job Requirements
- Bachelor’s degree in Chemistry or a related field is highly desirable.
- Minimum of 2 years of experience in a customer service role, preferably within a laboratory or environmental services context.
- Proven experience in preparing proposals, costings, and quotations.
- Familiarity with water pollution rules and EMA regulations is a strong asset.
Skills:
- Excellent written and verbal communication skills.
- Strong organizational and time-management abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work independently and as part of a team.
- High attention to detail and accuracy.
- Customer-focused mindset with a commitment to delivering high-quality service.
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