Description

• Selects, assesses and develops personnel to meet the emerging needs of the company.  Develops and direct training programs for department employees that support these needs. 
• Leads resources to support an evolving process landscape, analyses root cause problems and processes by process mapping, assess as-is operations and metrics, quantify findings, benchmark performance, and synthesize results.
• Recommends and implements methods to sustain improvements through metrics as well as control monitoring.
• Develops and presents continuous improvement recommendations. Presents project conclusions to business sponsors by leveraging leading practices, monitoring performance metrics, and benchmarking performance across end-to-end business processes.
• Proactively identifies, assesses and implements process improvement opportunities using Lean methodologies.
• Documents and presents conclusions and deliverables to business leaders with recommendations. Demonstrates proficiency by effectively presenting complex topics in an easy-to-understand manner and facilitating meetings with Business Owners.
• Creates solid business cases and selling messages to articulate the value proposition to advocate for and support the change.
• Manages and works with project teams through the full life cycle of implementation to drive continuous improvement and deliver measurable, sustainable results. 
• Leads the development of test strategies, review and provide feedback on use cases, testing scripts and evidence of testing.  
• Motivates, mentors and teaches others the principles and tools of Lean and Project Management with the ability to share examples across end-to-end processes, offer alternatives, and provide constructive feedback to create a culture of continuous improvement throughout Sagicor.
• Proposes new operating metrics and KPIs and devise mechanisms to automate data capture for new operating metrics and KPIs.

• 2+ years Supervisory/Management experience 
• 5+ years process improvement experience 
• Bachelor’s Degree in relevant field or equivalent
• Process Management certification 
• Project Management certification
• Ability to use continuous quality improvement methods and tools
• Ability to use BI tools such as Tableau and Power BI
• Experience using tracking, reporting and process mapping tools 
• Advance knowledge of MS Excel
• Advance knowledge of MS Visio
• Solid experience using MS Office tools including MS Project and SharePoint.
• Ability to use SQL and other query tools. 
• Possesses in-depth understanding in the areas of process improvement and design. 
• Demonstrates strong analytical skills with a strong working knowledge of the business in order to effectively translate business needs to process, IT or other solutions. 
• Excellent problem solving and critical thinking ability. 
• Excellent organization and prioritization skills. 
• Excellent oral and written communication skills.