Description

1. The policies of the Hotel are in place and
2. That the goals and objectives of the Board of Directors are achieved.

• A first degree in Business Management/Hospitality or related field.
• Strong Marketing skills
• Microsoft Office proficiency
• Must be able to work with minimum supervision
• Must be timely and well organized
• A proven track record and experience in the Hotel industry or related field
• A personal vehicle

1. Reports directly to the General Manager.
2. Communicating and collaborating daily with the Front Office, Security and Housekeeping departments to ensure that reports and complaints are processed for the smooth and efficient operations of the Hotel.
3. To routinely inspect guest rooms and ensure that the standards for rooms are being maintained for an optimal guest experience.
4. To develop a working relationship with Supervisors for the smooth running of the hotel in the General Manager’s absence.
5. To organize special events and guest entertainment as required.
6. To represent the Hotel at functions (at the Hotel and other venues) from time to time as the General Manager may request.
7. To develop and implement systems or guidelines for procedures concerning conference bookings, tour groups, owners etc.
8. To assist in the preparation of departmental budgets for each financial year and monitor expenditures to ensure that they are kept within set budgets.
9. Developing and implementing strategies that ensures the hotel is marketed efficiently for increased sales/revenue and business growth.
10. Working with the General Manager to ensure that proper working standards are maintained, staff performance is enhanced and customer service is improved.
11. Maintaining a working in-depth knowledge of the Hotels’ Property Management Software.
12. Executing any other duties assigned by the General Manager