Description

Summary
The Operations Agent will report directly to the Station Manager. The position provides direct support.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but not limited to:

• To oversee the contractor’s opening and closing of the warehouse in the presence of Customs. i.e. Opening of all gates, export shed and reefers.
• To oversee the receiving and tallying of Import shipments. To ensure correctly tallied Imports are “located” in the warehouse, outside area or the appropriate refer container.
• To oversee and assist, if necessary, in the delivery to our Import customers from the warehouse or the coolers.
• To oversee scanning of all cargo, Import or Export when required.
• To ensure proper housekeeping practices.
• Oversee inventory of the AMJ supplies (fish pads, plastic, tape, tags, labels etc.) and order additional products and supplies when needed, ensuring limited operational disruption.
• To oversee the warehouse inventory process and keep a copy of the Inventory Report once completed.
• The job may entail lifting small boxes (no heavier than 5kgs).
• To oversee the Acceptance of all export shipments as well as the Palletization of the exports prior to staging on the Airport Ramp.
• Ensure Compliance: Monitor adherence to legal and regulatory standards, ensuring that the organization operates within required frameworks.
• Documentation: Maintain thorough documentation of audit processes, findings and compliance checks to support transparency and accountability
• Assist with coordinating all maintenance and facilities with the plumber, electrician, landscaping, pest control and other contractors.
• Liaise with Customers on shipment irregularities, support customers with filling claims via web portal and refer to claims department.
• Liaise with Customs and Excise daily on flight operations, warehouse operations and or general concerns.
• To perform Ramp duties for flight -Supervision of loading etc.
• Working closely with Contractor to ensure the efficient use of space in the warehouse and coolers, as well as the issuance of PTRs and timely transfer of courier shipments.
• Prepare and submit relevant reports and notifications/updates to Customs and other local Authorities with Flight Manifests, Flight Schedules, lists of Special Cargo, tonnage and flight statistics and other detailed data in accordance with the required frequency.
• Follow up on emails and any other related duties as assigned by the Line Manager.

PERFORMANCE STANDARDS/MEASURES:

• Must attain established work standards of quality and quantity on a consistent basis by process or function.
• Must not exceed tardiness and absence allowances as established in the Company’s Employee Manual.
• Consistently follows Company policies and procedures.
• Maintain and ensure the accurate processing of documentation.
• Ensures accurate and timely reporting.
• Accurately verify all inspections required.
• Maintains amicable relationships with all company employees and business partners.

SKILLS and/or ABILITIES:

• Demonstrated flexibility to work effectively in a 24/7 operation with cross-departmental functionality and optimization. Ability to work on weekends and holidays
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Customer service experience
• Must be a well-organized, self-motivated individual who works well under pressure
• Analyses and resolves complex cross-functional issues.

EDUCATION and/or CERTIFICATION:

• Diploma in Supply Chain, Logistics or related discipline requires a combination of education and significant related experience.
• Minimum of 3 years’ experience in logistics, freight forwarding or cargo airlines.

OVERSEAS TRAVEL
Not applicable to this role.


ACKNOWLEDGMENT
The above statements are intended to describe the general nature of work performed in this position. These statements are not to be construed as an exhaustive list of all responsibilities, tasks, and skills required of an employee in this position. Amerijet International Airlines/Amerijet Caribbean Express reserves the right to request that other tasks be performed when warranted (for example, by emergencies, changes in personnel or workload, corporate reorganization, or technical development). Amerijet International Airlines, Inc. also reserves the right to revise this job description.