Description

•  Service Administration:
  • Check all daily service calls are scheduled
  • Follow-up on daily calls status for completion and those that require further escalation
  • Escalate incomplete jobs with Service Manager
  • Order warranty parts for jobs (Lenovo and HP) (i.e. check “To Order Parts” status)
  • Check the job status in Alert to ensure the jobs are being updated according to the SLA and process flow
  • Ensures the status of all jobs are updated in Alert daily real time (no backlog of jobs)
  • Maintains consistent awareness of the status of all jobs and technicians
  • Reviews Work Details in Alert for Technician’s accuracy in grammar and spelling and ensuring the appropriate notes are available.
  • Ensures jobs in the completed category are closed off accordingly and sent to accounts for billing
  • Update customers on status of equipment (replacement parts, software, warranty etc.)

• Sales Administration:
  • First point of contact for internal sales customer calls, queries and ensure that customers receive a full efficient pre-sales experience.
  • Prioritizes and manages multiple customer issues/ projects simultaneously, and follow through on issues in a timely manner.
  • Provides clerical/administrative support, including composition and preparation of routine correspondence and presentations and Filing of documents.
  • Assisting in co-ordinating and lending support as part of sales team for all Tender submissions.

• Completes Customer Quotations for:
  1. Managing Director and Directors
  2. Sales Manager
  3. Sales Team- as required

• Follow-up with Customers RE: submitted quotations.
• Completes Customer Account Profiles for all assigned customer accounts.
• Develop and maintain sales materials and current product knowledge.
• Prepare a variety of status reports.
• Assists in phone reception services as required.