Description

We are looking for a mature even-tempered Logistics and Customer Service Manager.

The ideal candidate must have solid (Road Transportation) experience overseeing the full operations of the distribution department, must have keen focus on exceeding customer expectations, meeting departmental KPI targets through safe and efficient delivery, must be committed to efficient operations while understanding the importance of reporting as a critical aspect of compliance, controls and continuous improvement; must also have working knowledge of STOW (oil and gas) HSE management processes. He/she must have excellent communication skills, strong people management, be a problem solver and have a resilient attitude. 

If this is you, you will be keen to take this opportunity to learn, grow and achieve well above average results and remuneration. You will apply the skills you already have and would have worked previously in a similar role.

The individual will report and work in conjunction with a senior manager and will be responsible for:

• Planning and coordinating the daily operational activities of the department and shares with senior management for approval and subsequent execution. This includes assigning of the company’s operations drivers and assistants together with their planning of their daily work program.
• Developing, implementing and maintaining strong relationships with and between the company’s operators to build a cohesive and motivated team. Foster a positive work environment that encourages collaboration, teamwork, and high morale.
• Establishing clear performance expectations and metrics for support staff as well as operators. Regularly monitor and evaluate their performance against these expectations, providing constructive feedback and coaching for improvement. Manage the daily activities of the operators, including route assignments, delivery schedules, vehicle checks, and adherence to safety regulations. Ensure efficient and timely delivery of the company’s product to customers.
• Addressing performance issues and disciplinary matters promptly and fairly, following established company policies and procedures. Conduct thorough investigations when necessary and implement appropriate disciplinary actions in consultation with HR.
• Managing the logistics process to achieve targeted customer service related KPIs, as well as manage the allocation of vehicles, equipment, and other resources to optimize efficiency and minimize operational costs.
• Identifying training needs for the operators and facilitate access to relevant training programs to enhance their skills and knowledge related to, safety, and customer service.
• Maintaining, strengthening and resolving all customer and operational related issues in a timely manner and communicating all customer and operational issues which can negatively impact on the Company’s business.
• Conducting specific internal and external HS&E audits and inspections as required under the Company’s HSE Management System, STOW and OSHA.
• Conducting external risk assessment and other operational site visits to customers’ locations to resolve and to ensure compliance with the Company’s delivery procedures, Government and other Statutory Agency standards and prepares recommendations to meet customer standards where necessary.
• Conducting visits to key stakeholders and clients on a regular basis to maintain and strengthen relationships as well as to keep abreast of changes in their operational needs.
• Conducting inspections of the Company’s assets installed on various customer sites on a regular basis to maintain asset condition through a fixed schedule as per the company’s standard as well as that of external regulatory ministries.
• Holding key positions within the department in the absence of primary position holders.

The candidate must be confident in self and in one’s ability to succeed and resourceful to remove obstacles through persistence and dedication. Must possess a can-do attitude and passion for serving customers with excellence, displays excellent communication skills, and the aptitude to work as part of a team. The candidate must possess the company’s values of Integrity, Collaboration, Accountability, Customer Focus, Excellence and Innovation.


Minimum Experience and Qualifications

• A minimum of five (5) CXC/GCE O'Level passes, including Mathematics and English Language.
• Certificate or Diploma in Business Management from a recognized institution.
• Experience may be considered equivalent if experience demonstrated increased depth and breadth of responsibility.
• Excellent leadership, good decision‐making skills, a problem solver and able to positively respond to high‐pressure situations.
• Must be a well-organized, detail and customer (internal and external) oriented self-starter.
• Strong project management, administrative management, and organizational skills.
• Strong procurement and negotiation skills.
• Good working knowledge of operational procedures and policies.
• Excellent interpersonal communication and organizing skills.
• Ability to function as an effective team member.
• Willingness to work flexible hours.
• Working knowledge of the Occupational, Safety and Health Act of Trinidad and Tobago.