Job Summary:
The incumbent is responsible for the repair and maintenance of all equipment of the company’s locations, Head Office and Warehouses (North). He/she coordinates and directs the Preventative Maintenance and repair of same through the service technicians and selected contractors as necessary. In most cases of contracted work, a prior agreement on price will be necessary with three quotations being obtained before work commences. He/she oversees the proper operation and timely resolution of the Equipment through the CRM for the Hot and Cold Equipment. The incumbent undertakes his responsibilities with a significant level of autonomy but must consult with the Business Development Manager for decision making outside of preestablished guidelines.

MAIN DUTIES AND RESPONSIBILITIES 

• Directly supervises services maintenance crews. 
• Directs work of Contractors. 
• Ensure the effective working of the CRM Process. 
• Liaises with Service Teams to ensure all outstanding critical and urgent Audit issues are addressed within stipulated timelines. 
• Categorises and follows up all CRM issues with Service Technicians. 
• Monitors all cost of technical services performed and works within pre-established budget. 
• Issues all Purchase Orders for parts replacement in keeping with the needs of the services provided. 
• Organizes training programs for the services maintenance crews in collaboration with the Human Resources Department, according to pre-determined needs. 
• Liaises with the Technicians and their respective assistants to ensure that Preventative Maintenance Programs are implemented and are up to the required standard.
• Always maintains good relationships with all internal and external customers. 
• Conducts performance appraisals on the work performance of direct sub-ordinates. 
• Supervises all contracted agreements to ensure that terms of contract have been fulfilled. 
• Conducts annual needs inventory surveys for all PHL restaurants. 
• Prepares the annual budget for the department and submits for approval. 
  
  
• Coordinates the maintenance of all of the following:

1. Kitchen equipment, both the “hot side” and “cold side”. 
2. All Preventative Maintenance works. 
3. Electrical infrastructure. 
4. The maintenance of Parts Room located at Warehouse. 
5. The purchasing of new parts and replacement equipment 

KEY SKILLS AND REQUIREMENTS 

• Attention to Detail – Ensures that data is accurate and work is thorough and to the highest standard 
• Takes responsibility - Demonstrates personal ownership of tasks and follows through to get the required results 
• Applies Professional, Product or Technical Expertise – Demonstrates the ability to supply technical, professional or product expertise to real world situations 
• Demonstrates Openness and Respect for Others – Values and remains open to new ideas and perspectives. 
• Thinks critically – Takes a well-ordered logical approach to identifying business, market or crossfunctional issues; analysing problems; organizing work; and planning action.
• Decision Making – Improves the speed and direction of decisions by clarifying and setting goals, sharing perspectives on reality and creating consensus on a way forward (action steps). 
• Demonstrates ability to work efficiently under conditions of multiple deadlines and changing priorities to produce a large volume of high- quality material with meticulous attention to detail 
• Works productively in an environment with high levels of interruption. 
• Demonstrates a strong customer service orientation in all interactions. 
• Works independently, with minimal supervision.

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS 

• Certification in Electrical or other related areas of study 
• BSc in Electrical or Mechanical Engineering
• Five (5) years’ experience in Equipment Service Maintenance
• Class 3 Driver's license is required.  Wireman's license will be an asset.
• Minimum of 3 years' experience in the maintenance field. Proficient in Microsoft office applications and knowledgeable using Maintenance software (CMMS) will be an asset.