Description

• Maintain records with current technical specs, software installations, operating systems, warranties and serial numbers.
• Location close to the East-west corridor of Trinidad may be beneficial to work with clients.
• Must be able to facilitate online meetings and training.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email or on premise
• Direct unresolved issues to the next level of support personnel
• Perform other related IT duties as required.

• Minimum 5 CSEC subjects including Mathematics, English & Information Technology.
• Relevant industry certifications and experience an asset.

• Customer service and troubleshooting skills
• Good understanding of computer systems, mobile devices and other tech products
• Ability to communicate technical information, both verbal and written, to a wide range of end-users

• Ability to work on own initiative
• Proficiency in the use of computer software applications
• Excellent teamwork and interpersonal skills
• Strong analytical and problem-solving skills.
• Ability to work under pressure and without constant supervision
• Excellent oral and written communication skills
• Ability to demonstrate tact, confidentiality and professionalism in the execution of duties