Description

• Customers Satisfaction
• Sale of correct/applicable items within promised time frame(s) using tools / methods available
• Information regarding stock is effectively communicated amongst Procurement, Administrative, & Sales Departments
• Value Added Sales – Multi Brand Model / Solutions Provider
• Researching applicable item(s) / substitutes
• Teamwork & camaraderie in workplace
• Respectful & Courteous to staff and Customer base

1. Customer Service
2. Become versed in measurements (particularly Vernier caliper and related hand tools) to accurately identify / sell products.
3. Use OEM charts and online resources to cross reference and identify correct application(s). 
4. Assist the customers at the counter with their queries and at the same time and provide them with sound solutions.
5. Determine the type of replacement parts required based on customer requests/description of malfunctions, inspecting old parts/pieces brought into the store, etc.
6. Handles walk-ins, email, and telephone inquiries, issues, and fulfilling customer requests/orders
7. Document potential loss of sales activities in benefit of future opportunities
8. Assist with Stock Check Exercises / Inventory Control measures as assigned by Manager(s)
9. Assist with receipt / transfer of stock  

1. Communicate effectively with customers informing / educating them of product portfolio options
2. Communicate with Managers, Sales Team, & Administrative staff on an ongoing basis  

1. Adhere to the Company’s quality & customer service standards and procedures.
2. Keep yourself updated with the product inventory and its functionality.

1. Oversee / supervise periodic stock counts.
2. Customer satisfaction and complaint levels.
3. Perform other duties that may be required to enhance the operations of the Company.